Referral Program Terms

These Referral Program Terms (“Terms”) govern the Pawmetrix Referral Program (the “Program”). By participating in the Program, you agree to these Terms. If you do not agree, do not participate.

1. Eligibility

You must be at least 18 years of age and a legal resident of the United States to participate. Current Pawmetrix employees, contractors, and their immediate family members are not eligible. You may not refer a veterinary clinic that you own, operate, or have a material financial interest in, nor a clinic that is already a Pawmetrix customer or in an active sales conversation with us.

2. How referrals work

Share your unique referral link or code with a veterinary clinic owner or decision-maker. A qualifying referral is a clinic that (a) signs up for a paid Pawmetrix plan using your referral link/code, (b) confirms its signup via a verification email sent to its registered business email address, and (c) completes three (3) full paid monthly billing cycles in good standing. You are responsible for making sure the clinic uses your link or code at signup. Referrals cannot be retroactively attributed.

3. Rewards and tiers

Rewards are earned when a referred clinic completes three (3) paid billing cycles in good standing. Reward tiers are cumulative within a calendar year:

• 1 qualifying referral: $75 Starbucks gift card
• 5 qualifying referrals: $500 total (includes a $125 bonus)
• 10 qualifying referrals: $1,500 total (includes a $750 cumulative bonus)
• 25 qualifying referrals: $5,000 total (includes a $3,125 cumulative bonus) and invitation to Partner status

Rewards are delivered digitally to the email address on file within 45 days after the third billing cycle is completed. There is no cap on total referrals; each referral beyond the 25th continues to earn $75.

4. Referral validation

To qualify, the referred clinic must be a legally registered veterinary practice with a valid U.S. Employer Identification Number (EIN), a physical U.S. business address distinct from the referrer, and a verified business email domain. The payment instrument used to pay for the clinic's subscription must list a billing address matching the clinic's registered business address. Referrals that fail these checks will be disqualified with no reward issued. Pawmetrix may request additional verification documents at its discretion.

5. Clawback for early cancellation

If a referred clinic cancels, refunds, charges back, or fails to pay before completing its third paid billing cycle, the referral will not qualify and no reward will be issued. If a clinic cancels or charges back within 180 days of a reward being paid, Pawmetrix may reverse the reward or deduct the equivalent from future rewards.

6. FTC disclosure

If you promote Pawmetrix on social media, a newsletter, a blog, a podcast, or any other public channel, you must disclose that you receive compensation for referrals. U.S. Federal Trade Commission guidelines require a clear, conspicuous disclosure such as “#ad,” “paid partnership,” or “I earn a referral bonus.” Failure to disclose may result in removal from the Program.

7. Taxes

Rewards are taxable income. If you receive $600 or more in cumulative rewards in a calendar year, Pawmetrix will issue you a Form 1099-NEC and report the amount to the IRS. You are solely responsible for all applicable federal, state, and local taxes on your rewards.

8. Prohibited conduct and fraud

You may not use spam, paid search on Pawmetrix-branded keywords, misleading claims, deceptive comparisons, or any unlawful method to generate referrals. You may not create fake accounts, self-refer, or coordinate with a referred clinic to misrepresent a referral.

Pawmetrix reserves the right to disqualify any referral or participant, and withhold or reverse any related reward, where the referrer and referred clinic share a payment instrument, IP address, device fingerprint, legal entity, or mailing address, or where Pawmetrix otherwise has reasonable suspicion of coordinated fraud, stolen payment details, or abuse of the Program. Suspicion need not be proven in court for Pawmetrix to act under this section.

9. Changes to the Program

Pawmetrix may modify, suspend, or terminate the Program at any time, with or without notice. Qualifying referrals completed before a termination will be honored under the Terms in effect at the time of the referral.

10. Gift card terms

Starbucks gift cards are issued by Starbucks Corporation and are subject to their own terms. Pawmetrix is not responsible for lost, stolen, or unredeemed cards once delivered. Cards may not be resold, transferred for value, or redeemed for cash except where required by law.

11. Governing law

These Terms are governed by the laws of the State of Oklahoma, without regard to its conflict-of-laws principles. Any dispute arising from the Program will be resolved in the state or federal courts located in Oklahoma City, Oklahoma.

12. Contact

Questions about the Program? Email referrals@pawmetrix.com.

This is a plain-language summary of the Referral Program. A final version reviewed by counsel will be posted prior to general availability of the Program.